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Spare Parts Made by BUS-ok

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FAQ - Frequently Asked Questions about Our Shop

You can pay the total amount directly through PayPal when placing the order. This is very easy and fast, allowing your order to be processed and shipped right away. Alternatively, a regular bank transfer is also possible, but it takes a bit longer, as the order will be shipped only after the payment has been received.

We ship your goods depending on the size and nature either via DHL or DPD, and for very large items, we use a freight carrier. For parcel shipments, you'll receive a tracking number that allows you to precisely track the current location of your order and when it will arrive at your location.

Returning an item is very simple. Please package the unwanted goods securely, include a copy of the invoice, and briefly explain why the item is being returned. Affix sufficient postage and send it back to us. It's best to include the postage receipt directly. After inspection, we will refund you using the same method you used for payment.

The easiest way is to click on the item in the shop, where you'll find a field that says "Notify me when available." Click here, enter your email address, and you'll automatically receive a notification when the item is back in stock.

Self-pickup is not a problem. Simply place your order online, then select the "Self-Pickup" option. Once the items have been prepared, you'll receive an email, and you can collect the items from us. It's advisable to make the payment right after placing the order since we, unfortunately, don't offer card payments on-site. Pickup is available from Monday to Friday between 10 am and 5 pm.

Absolutely, we'd be happy to take a look at your bus when you come by, even if it's on a trailer. We'll go around the bus together and tell you what you truly need, as well as which parts you can skip.

We are a small company, and our primary focus is processing and shipping your order quickly since we're an online shop. That's why the goods reach you relatively fast. When we have some free time, we can address emails and the phone.

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